General accommodation terms
These general terms accompany the stay agreement. Dates, booked cottages, guest numbers, prices and payment deadlines are specified in the individual booking terms of your agreement.
Accommodation provider: SARL Grand Bosc, 322 Chemin du Grand Bosc, 34380 Notre-Dame-de-Londres, France.
Article 1 – Nature of the agreement
This agreement falls within the French tax regime for hotel-like accommodation services (Article 261 D, 4° of the French General Tax Code). Services are provided strictly for the period stated in the agreement, with no right to remain on the premises afterwards.
Article 2 – Booking
The booking becomes final upon receipt of the signed agreement and deposit within the deadline specified in the booking terms. Any assignment or subletting requires the accommodation provider’s written consent; this restriction does not apply to guests staying within the agreed capacity.
Article 3 – Cancellation by the customer
Cancellation must be notified by email with acknowledgement of receipt or by registered post. The date of receipt determines the amount due: more than three months before arrival, the deposit is retained; three months or less before arrival, the full accommodation price is due, less the deposit already paid.
If cancellation occurs before arrival, the linen supply and premises maintenance package, tourist tax and security deposit are not payable and are refunded if already paid. If the dates are rebooked, accommodation revenue received for those same dates is deducted from the cancellation amount due; any overpayment is refunded.
Unused nights following early departure are not refunded. These terms remain subject to force majeure rules and the customer’s rights in the event of a breach by the accommodation provider.
Article 4 – Cancellation by the accommodation provider
The accommodation provider informs the customer in writing and refunds all amounts paid, without excluding compensation for substantiated loss. Force majeure rules remain applicable.
Article 5 – Arrival
The customer must respect the arrival date and time stated in the agreement and notify the accommodation provider of any late or delayed arrival. Guests are welcomed in person and shown the accommodation and facilities. The hosts live on site and can be reached by telephone or text message at the number stated in the agreement.
Article 6 – Balance and tourist tax
The balance, less payments received, is payable to SARL Grand Bosc by the deadline specified in the booking terms. Tourist tax depends on the number of liable guests and the length of stay; it is paid separately if not included in the total.
Article 7 – Inventory, linen and cleaning
A joint inventory may be carried out on arrival and departure. The customer must report any damage or malfunction as soon as it is noticed, with photographs where possible.
The linen supply and premises maintenance package includes preparation of the accommodation, beds made and towels provided on arrival, and cleaning after departure. It is included in the total and charged once only. The customer must leave the premises tidy, the dishes clean and waste in the designated bins.
During the stay, regular cleaning of bathrooms, floors and accessible surfaces is available on request for an additional charge. Requests are made by telephone or text message for the following day, at an agreed time. There is no cleaning service on Wednesdays; requests for that day are offered a Thursday appointment.
Replacement sheets, pillowcases and towels are also available on request for an additional charge, with clean linen handed to the customer. Bed-making during the stay is not included. Additional service prices, including VAT: cleaning, €45 per hour (minimum charge: one hour per visit); replacement linen for a single bed, including pillowcase, €15 per bed; for a double bed, including pillowcases, €20 per bed; towel set (one large and one small towel), €8 per person; large towel only, €5.
The scope, estimated duration and cleaning charge are agreed before the visit. Any overrun requires the customer’s consent. These services are additional to the initial package, with no double charge for linen supplied on arrival.
Article 8 – Security deposit
The security deposit specified in the booking terms is requested on arrival and returned within eight days of departure. Only substantiated costs for damage or missing items attributable to the customer or guests may be deducted, excluding normal wear and tear and pre-existing damage. Any deduction is itemised and justified to the customer.
Article 9 – Capacity
The number of guests must not exceed the capacity of the booked cottages, as stated in their descriptions. Any change must be reported before arrival; the accommodation provider may refuse additional guests who would exceed this capacity.
Article 10 – Insurance
The customer is responsible for damage caused by their actions. They must have holiday accommodation liability insurance covering these risks.
Article 11 – Complaints and disputes
Complaints should be sent to SARL Grand Bosc at info@masdugrandbosc.com. Following a written complaint that has not been resolved amicably, consumer customers may refer the matter free of charge to CM2C, 49 rue de Ponthieu, 75008 Paris, at www.cm2c.net. Mediation is optional and does not prevent legal proceedings. It does not cover disputes between businesses.
Article 12 – Pets
Pets are welcome only on request and with the accommodation provider’s consent.
Article 13 – Swimming pools and safety
The customer must read the pool safety rules on arrival and ensure that guests follow them. Children must remain under constant, active adult supervision near the pools and while swimming; safety devices do not replace this supervision. Gates must be closed after each use and safety equipment must never be disabled. Any fault must be reported immediately; unsafe equipment must not be used.
Article 14 – Leaving the premises
On departure, the customer must ensure that they or their service providers leave the accommodation and outdoor areas used tidy and clear of decorations, rubbish, bottles and cigarette ends.
Article 15 – Use of the premises
The customer must respect the facilities, neighbours and other occupants’ peace and quiet. Amplified music and dancing are permitted only inside La Resclauze, provided that cottage is booked. From 10 pm, doors must remain closed, bass sounds are prohibited and the volume must not cause a disturbance. Parties must end by 5 am at the latest. Fireworks, sky lanterns and party foam are prohibited on the estate.
Article 16 – Service providers
Service providers recommended by the accommodation provider are authorised. Any other service provider requires prior approval.